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River Cree Privacy Policy

River Cree Privacy Policy

Privacy matters. In Canada, we handle personal information with care across our online and on-site services.

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This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our mobile application, or interact with us at 300 East Lapotac Blvd, Enoch, Alberta T7X 3Y3.

We collect information when you choose to provide it, and when our systems capture basic usage details needed to operate and improve our services.

What we may collect

  • Details you provide for accounts, reservations, and Players Club enrolment.
  • Basic device and usage information from the website or mobile application.
  • Location data, when you grant permission on your device.
  • Security footage on casino premises for safety and regulatory needs.

Surveillance is used for on-premises security and generally does not cover private areas such as hotel rooms and restrooms.

How We Operate

We use information to support day-to-day operations and to meet applicable gaming requirements.

This includes processing transactions and reservations, supporting Players Club features, and improving the overall service experience.

How we use personal information

  • Process transactions and reservations accurately, including confirmations and updates.
  • Verify identity and age in line with Alberta gaming regulations.
  • Manage Players Club accounts, rewards, and related support requests.
  • Detect, prevent, and respond to fraud or other unauthorized activity.
  • Send promotional communications when you have provided consent.

Sharing and disclosure

We share information only when there is a clear operational, legal, or consent-based reason.

  • Service providers may assist with functions such as payments, hotel systems, or IT support, under contractual obligations to protect information.
  • Corporate affiliates may receive information for purposes consistent with this Privacy Policy.
  • Information may be disclosed to meet legal process or governmental requests, including national security or law enforcement requirements.
  • In a merger, acquisition, or sale of assets, personal information may transfer as part of the transaction.

We do not sell your personal information to third parties.

Security and retention

We apply technical and organizational measures designed to reduce unauthorized access, alteration, disclosure, or destruction.

No transmission or storage system is completely secure, so absolute security cannot be guaranteed.

We retain personal information only as long as needed for the purposes described here, unless a longer period is required or permitted by law.

Retention decisions consider sensitivity, volume, risk of harm, and applicable legal requirements.

Cookies & Online Tools

We use cookies and similar technologies to support the website and mobile application experience.

These tools help authenticate users, remember preferences, analyze usage patterns, and deliver targeted content.

You can manage cookies through browser settings and other available tools.

Disabling cookies may limit certain features, including sign-in and preference-based functions.

International processing

We primarily store and process information in Canada.

Some service providers may operate in other countries, depending on the services involved.

When information is transferred outside of Canada, we take steps to apply appropriate safeguards and comply with applicable data protection laws.

Children’s privacy

Our services are not intended for individuals under the legal gambling age in Alberta, which is 18 years.

We do not knowingly collect personal information from minors, and we delete it when identified.

Privacy Requests & Contact

Depending on your location, you may have rights and choices related to your personal information.

Requests are handled through our contact details so we can verify your identity and respond appropriately.

Your rights and choices

  • Access: request access to personal information we hold about you.
  • Correction: request corrections to inaccurate or incomplete information.
  • Deletion: request deletion, subject to certain exceptions.
  • Opt-out: unsubscribe from marketing communications at any time.
  • Data portability: request a structured, machine-readable copy of your data.

Policy updates

We may update this Privacy Policy to reflect operational, legal, or regulatory changes.

Material changes are communicated by posting an updated policy with a revised “Last Updated” date.

Contact

If you have questions or would like to exercise a privacy request, please contact our Privacy Officer.

Privacy Officer
River Cree Resort & Casino
300 East Lapotac Blvd
Enoch, Alberta T7X 3Y3
Canada

Phone: 1-844-425-CREE (2733)
Customer Support: 780-484-2121

Key points summary

Topic Key note Details
Personal information collected Voluntarily provided in common use cases May be provided when:
  • creating an account
  • making a reservation
  • joining the Players Club program
  • engaging with services
Examples listed: Full name; Contact information.
How information is used Operational and compliance purposes Uses include:
  • Process transactions and reservations
  • Verify identity and age in compliance with Alberta gaming regulations
  • Manage Players Club account and rewards
Cookies & similar technologies Enhance website and mobile application experience Used to:
  • authenticate users
  • remember preferences
  • analyze usage patterns
  • deliver targeted content
You can control cookies through browser settings and other tools; disabling cookies may limit certain features.
Data storage location & transfers Primary processing location stated; some providers may be abroad
  • Some service providers may be located in other countries.
  • When information is transferred outside of Canada, steps are taken to ensure appropriate safeguards and comply with applicable data protection laws.
Sharing & disclosures No sale of personal information stated
  • With your consent: may share information with third parties when you have given consent.
  • Corporate affiliates: parent company, subsidiaries, and affiliates may receive information for purposes consistent with the Privacy Policy.
  • Legal requirements: may disclose if required by law, regulation, legal process, or governmental request (including national security or law enforcement requirements).
  • Business transfers: in a merger, acquisition, or sale of assets, personal information may be transferred as part of the transaction.
  • Providers are contractually obligated to protect your information.
Data retention Retention duration is purpose-based, with legal exceptions Personal information is retained for as long as necessary to fulfill the purposes outlined in the Privacy Policy, unless a longer retention period is required or permitted by law. Retention factors include amount, nature, sensitivity, potential risk of harm from unauthorized use/disclosure, and applicable legal requirements.
Security limits Measures exist, but no absolute guarantee Appropriate technical and organizational measures are implemented to protect against unauthorized access, disclosure, alteration, or destruction; however, no data transmission or storage system is completely secure and absolute security cannot be guaranteed.
Children’s privacy Not intended for underage individuals Services are not intended for individuals under the legal gambling age in Alberta (18 years). The organization does not knowingly collect personal information from minors; if inadvertent collection occurs, steps will be taken to delete such information.
Your rights & choices Rights depend on location; contact required to exercise them Depending on your location, rights may include:
  • Access: request access to personal information
  • Correction: request correction of inaccurate information
  • Data portability: request a copy in a structured, machine-readable format
  • Opt-out: opt out of marketing communications at any time
To exercise these rights, contact using information provided in the “Contact Us” section.

If you would like a straightforward starting point, contact us with your request type and the best method to reach you.